Manor Family Care is a Fully Accredited General Practice with AGPAL, which means we uphold quality standards at all times.
Our aim is to provide the local community with a high standard of medical care, making it a healthier and happier place. We ensure our Doctors, Nurses and Reception Staff are well trained and keep our premises, equipment and technology up to date.
Accessibility is a priority and our billing policies reflect this commitment. We continue to offer a bulk billing service for those that meet the criteria and we keep our private fees well below that recommended by the AMA.
The patient rebate from Medicare was frozen from 2014 to 2018 and the most recent increase was below the consumer price index.
The widening gap is explained in the following link from the Australian Medical Association (please click me). The costs of running our private practice continue to rise and your patient Medicare Rebate represents a significantly lower amount than the cost of your GP Care.
Gap Fee for GP Consultation: $20.00
We require accounts to be paid in full (Medicare Fee and Gap Fee) on the day of consultation. Payments can be made by Cash, VISA, Mastercard and EFTPOS. In most cases, Medicare rebates can be credited back to your account immediately if you have an EFTPOS card with a cheque or savings facility. Account/Credit Line will not be offered to private patients.
The following will be exempt from a Gap Fee for GP Consultations*:
Health Care Card Holders;
Pension Card Holders;
Department of Veterans Affairs Card Holders (DVA);
Those below the 16 years of age.
*Card/evidence will have to be produced at check-in
Procedures, vaccinations, excisions, dressings etc will incur a nominal fee, please speak with our reception team for details.
Not attending a consultation without prior notice denies another patient an opportunity to see their doctor/allied health professional. This causes an inconvenience to patients, clinicians and the practice.
The clinician and the practice reserve the right enforce a cancellation fee of up to $50.00 or to deny further clinical care to a patient who does not show up for their consultation without having given prior notice.
Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse/misuse, (unless otherwise decided by your doctor).
Prescriptions issued by a doctor without a consultation will now incur a $10.00 fee and will take up to 48 hours to be available for collection.
Please note that scripts for Blood Pressure or Contraception medications will not be supplied without a consult. If your request is urgent, only one month’s supply will be issued, and an appointment must be made with your GP.
The $10 fee also applies to lost prescriptions.
Patients requiring a reissue of a referral will need to make an appointment with their GP.
Our practice may observe the content and information made available by employees through social media.
Examples of prohibited social media content include posting commentary, content or images that are defamatory, pornographic, propriety, harassing or libelous.
Employees are not to publish, post or release any information that is considered confidential or not public.
Employees must get appropriate permission before referring or posting images of current or former employees, contractors or patients.
Employees must be clear that their online posts are personal and purely their own. The practice should not be held liable for any repercussions the employees content may generate.
Employees must show respect for others and others opinions in all posts.