Reynella Family Care Fees & Policies

Fees (revised fee structure effective 1 July 2022)

Reynella Family Care is a private billing surgery which requires payment of the consult and gap fee in full at the time of consultation.

The fee applies to face-to-face, telehealth and telephone consultations.

Gap Fee Weekday Consultation –

Short (under 20 minutes): $25.00

Long (over 20 minutes): $35.00

Healthcare/Concession Card Holders: $10.00 (flat fee)


A Gap Fee will not apply during weekdays for the following:

Patients under 17 years of age and those on a Pension or Commonwealth Senior’s Card

Gap Fee Weekend Consultation –

Short (under 20 minutes): $35.00

Long (above 20 minutes): $45.00


All patients including children and pension card holders.

No concessions will be offered for any consultations over the weekend.

Allied Health services may incur a gap fee, please speak with our reception team for details.

Other Fees

Procedures, vaccinations, excisions, dressings etc will incur a nominal fee, please speak with our reception team for details.

Non Attendance

Not attending a consultation without prior notice denies another patient an opportunity to see their doctor/allied health professional. This causes an inconvenience to patients, clinicians and the practice.


The clinician and the practice reserve the right enforce a cancellation fee of up to $50.00 or to deny further clinical care to a patient who does not show up for their consultation without having given prior notice.

Script Fee

Generally we like to see patients when requesting a repeat prescription to review your health and limit overuse/misuse, (unless otherwise decided by your doctor).

Prescriptions issued by a doctor without a consultation will now incur a $5.00 fee and will take up to 48 hours to be available for collection.

Please note that scripts for Blood Pressure or Contraception medications will not be supplied without a consult. If your request is urgent, only one month’s supply will be issued, and an appointment must be made with your GP.

The $5.00 fee also applies to lost prescriptions.


Patients requiring a reissue of a referral will need to make an appointment with their GP.

Social Media Policy

Our practice may observe the content and information made available by employees through social media.


Examples of prohibited social media content include posting commentary, content or images that are defamatory, pornographic, propriety, harassing or libelous.


Employees are not to publish, post or release any information that is considered confidential or not public.


Employees must get appropriate permission before referring or posting images of current or former employees, contractors or patients.


Employees must be clear that their online posts are personal and purely their own. The practice should not be held liable for any repercussions the employees content may generate.


Employees must show respect for others and others opinions in all posts.